Terms & Conditions Code of Practice

Our Commitment

Westbourne College (WC) is committed to high standards in the provision of Vocational Education and Training services.The policies set out in this Code of Practice, and in our Policies and Procedures Manual underpin the operations of WC. Legislative Requirements WC will comply with all legislative requirements of State and Federal Government, in particular Work Place Health and Safety, Workplace Relations, Anti Discrimination and Equal Opportunity. Vet programs are regulated by the Australian Skills Quality Authority (ASQA) through the National Vocational Education and Training Regulator Act 2011. ASQA monitors and audits RTOs to ensure compliance under the Vet Quality Framework which includes The Standards for National VET Regulator (NVR) Registered Training Organisations, the Fit and Proper Person Requirements, the Financial Viability Risk Assessment Requirements, the Data Provision Requirements and the Australian Qualifications Framework.External Review In assessing risk, ASQA is empowered by the National Vocational Education and Training Regulator Act 2011 to use a range of regulatory tools to gather data about the operations of RTOs. One of the regulatory tools ASQA uses is the conduct of audits. WC is subject to audit during re-registration.Quality Management Focus WC has a commitment to providing a quality service and a focus on continuous improvement. We value feedback from students,trainers and industry representatives. Under the VET Quality Framework (VQF),Registered Training Organisations (RTOs) are required to collect, use and report data on three quality indicators. WC uses quality indicator data to inform their continuous improvement processes and assess their performance against the Standards for National VET Regulator (NVR) Registered Training Organisations Financial Management and Administration WC has policies and procedures which ensure sound financial and administrative practices. We guarantee the organisation’s sound financial position and safeguard student fees until used for training or assessment.We have a fair and equitable refund policy. Student finance records are kept securely and confidentially and are available for student perusal on request.WC will have any relevant insurance necessary for the operational needs of the organisation. Training and Assesment Standards WC has personnel with appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the training products offered. Assessment meets the national standards of Assessment Principles and Rules of Evidence including Recognition of Prior Learning (RPL). Adequate training materials are utilised to ensure the learning outcomes of the training product can be achieved. WC promotes and values the involvement of industry stakeholders in the development and implementation and review of training and assessment. All learning and assessment strategies are developed with assistance and consultation from industry representatives and student feedback. Learning and assessment strategies are reviewed at the end of each delivery period, and feedback sought for any relevant updates or necessary changes. Appeals procedures are in place for students who are not satisfied with the assessment or training. 1.1 Staff Qualifications WC will ensure that all staff delivering and/or assessing qualifications meet The Standards for National VET Regulator (NVR) Registered Training Organisations and also the specific requirements of the relevant Training Package or course before beginning delivery and/or assessment. Trainers/assessors must; (i) hold the TAE40110 Certificate IV in Training and Assessment from the TAE10 Training and Education Training Package or (ii) be able to demonstrate equivalent competencies to the TAE40110 Certificate IV in Training and Assessment from the TAE10 Training and Education Training Package. TAA40104A Certificate IV in Training and Assessment will be accepted as an equivalent competency. and be able to demonstrate vocational competencies at least to the level of those being delivered*. and be able to demonstrate how continued professional development in VET knowledge and skills as well as maintaining industry currency and assessor competence. Notes: * Vocational competency is defined as broad industry knowledge and experience, usually combined with a relevant industry qualification. A person who has vocational competency will be familiar with the content of the vocation and will have relevant current experience in the industry. Vocational competency must be considered on an industry-by-industry basis and with reference to the guidance provided in the Assessment Guidelines of the relevant Training Package.